Version 1.0 Digital Asset Services Service Component Knowledge Management Service Component Knowledge Management defines the set of capabilities that support the identification, gathering and transformation of documents, reports and other sources into meaningful information. Service Component SC This class is created for categorization purposes to hold descriptions of possible components as defined in the SRM document. Actual components are created as instances of Component class (and its subclasses). defines the set of capabilities that regulate the activities surrounding the business cycle of an organization. Management of Process Management of Process Service Component Support Services Service Component defines the set of capabilities that are used to plan, schedule and control the activities between the customer and the enterprise both before and after a product or service is offered. Customer Relationship Management Customer Relationship Management Service Component defines the set of capabilities that support the organization of data into useful information. Reporting Reporting Service Component defines the set of capabilities that manage the financial assets and capital of an organization. Investment Management Investment Management Service Component Financial Management defines the set of capabilities that support the accounting practices and procedures that allow for the handling of revenues, funding and expenditures. Financial Management Service Component Back Office Services Service Component A set of cooperating business components assembled together to deliver a solution to a business problem. Business Component System SRM identifies seven (7) Service Domains that provide a high-level view of the services and capabilities that support enterprise and organizational processes and applications. Service Domain SD defines the set of capabilities that support the examination of business issues, problems and their solutions. Analysis and Statistics Analysis and Statistics Service Component defines the set of capabilities that support the communication between hardware/software applications and the activities associated with deployment of software applications. Development and Integration Development and Integration Service Component Business Components Represents the implementation of an autonomous business concept or business process. It consists of all the technology elements (i.e., software, hardware, data) necessary to express, implement, and deploy a given business concept as an autonomous, reusable element of a large information system. It is a unifying concept across the development lifecycle and the distribution tiers. defines the set of capabilities to support the storage, protection, archiving, classification and retirement of documents and information. Records Management Records Management Service Component Component at a highest level of granularity. It can not be used as a building block to compose other components. Non-Composable Component Service Concept A root class of the Service Reference model defines the set of capabilities that support information that pertains to the history, current status or future projections of an organization. Business Intelligence Business Intelligence Service Component Each Service Domain is classified into one or more Service Types that group similar capabilities in support of the domain. Each Service Type includes one or more Service Components that provide the 'building blocks' to deliver the component capability to the business. ST Service Type Customer Initiated Assistance Service Component defines the set of capabilities that allow customers to proactively seek assistance and service from an organization. Customer Initiated Assistance Search defines the set of capabilities that support the probing and lookup of specific data from a data source. Search Service Component The Business Management Services Domain consists of the capabilities that support the management and execution of business functions and organizational activities that maintain continuity across the business and value-chain participants. Business Management Services Domain The Business Management Services domain refers to the set of capabilities that support the management and execution of business functions and organizational activities that maintain continuity across the business and value-chain participants. This Service Domain consists of 4 Service Types and 20 Components. Business Management Services Service Type Supply Chain Management defines the set of capabilities for planning, scheduling and controlling a supply chain and the sequence of organizations and functions that mine, make or assemble materials and products from manufacturer to wholesaler to retailer to consumer. Supply Chain Management Service Component Organizational Management Service Component defines the set of capabilities that support both collaboration and communication within an organization. Organizational Management defines the set of capabilities that support the usage, processing and general administration of unstructured information. Data Management Data Management Service Component A component that is composed (assembled) from more granular components Composite Component Assets / Materials Management defines the set of capabilities that support the acquisition, oversight and tracking of an organization's assets. Assets/Materials Management Service Component A set of cooperating system-level components federated to resolve the business need of multiple end users often belonging to different organizations. Federated Component The Business Analytical Services domain refers to the set of capabilities that support the extraction, aggregation and presentation of information to facilitate decision analysis and business evaluation. This Service Domain consists of 4 Service Types and 19 Components. The Business Analytical Services Domain consists of the capabilities that support the extraction, aggregation and presentation of information to facilitate decision analysis and business evaluation. Business Analytical Services Domain Business Analytical Services Service Type Visualization Service Component Visualization defines the set of capabilities that support the conversion of data into graphical or picture form. The lowest level of component granularity. It is a software element that can be called at run-time with a clear interface and a clear separation between interface and implementation. It is autonomously deployable. Distributed Component Document Management defines the set of capabilities that control the capture and maintenance of an organization's documents and files. Document Management Service Component defines the set of capabilities for the automatic directing, assignment, or allocation of time for a particular action or event. Routing and Scheduling Routing and Scheduling Service Component The Back Office Services domain refers to the set of capabilities that support the management of enterprise planning transactional-based functions. This Service Domain consists of 6 Service Types and 47 Components. The Back Office Services Domain consists of the capabilities that support the management of enterprise planning transactional-based functions. Back Office Services Domain Back Office Services Service Type defines the set of capabilities that allow for the concurrent, simultaneous communication and sharing of content, schedules, messages and ideas within an organization. Collaboration Collaboration Service Component Human Capital/Workforce Management Service Component defines the set of capabilities that support the planning and supervision of an organizationâÂÂs personnel. Human Capital / Workforce Management Business Management Services Service Component defines the set of capabilities that support the administration and upkeep of an organizationâÂÂs technology assets, including the hardware, software, infrastructure, licenses and components that comprise those assets. Systems Management Systems Management Service Component defines the capabilities that manage the storage, maintenance and retrieval of documents and information of a system or website. Content Management Content Management Service Component Business Analytical Services Service Component The Customer Services domain refers to the set of capabilities that are directly related to the end customer, the interaction between the business and the customer, and the customer-driven activities or functions. This Service Domain consists of 3 Service Types and 21Components. Customer Services Services Domain The Customer Services Domain consists of the capabilities that are directly related to the end customer, the interaction between the business and the customer, and the customer-driven activities or functions. Customer Services Service Type Customer Services Service Component Process Automation Services Domain The Process Automation Services Domain defines the set of capabilities that support the automation of process and management activities that assist in effectively managing the business. The Process Automation Services domain represents those services and capabilities that serve to automate and facilitate the processes associated with tracking, monitoring, and maintaining liaison throughout the business cycle of an organization. The Process Automation Services Domain consists of the capabilities that support the automation of process and management activities that assist in effectively managing the business. Process Automation Services Service Type Process Automation Services Service Component defines the set of capabilities that allow an organization's customers to change a user interface and they way that data is displayed. Customer Preferences Customer Preferences Service Component The Support Services domain refers to the set of cross-functional capabilities that can be leveraged independent of Service Domain objective or mission. This Service Domain consists of 6 Service Types and 31 Components. Support Services Domain The Support Services Domain consists of the cross-functional capabilities that can be leveraged independent of Service Domain objective or mission. Support Services Service Type Component The term âÂÂcomponentâÂ? can represent many things to many people. It can describe a complete business line such as U.S. TreasuryâÂÂs PAY.GOV, a service supporting the validation of a Social Security Number, an application to support Content Management, or a capability that may be accessed through a technology or business interface. With multiple types of components available in industry and across governments, it became critical to the success of the SRM to define âÂÂcomponentâÂ? and to clarify the level of granularity that will reside within the SRM. A component is a self contained business process or service with predetermined functionality that may be exposed through a business or technology interface. Security Management defines the set of capabilities that support the protection of an organization's hardware/software and related assets. Security Management Service Component Forms Management Service Component Forms Management defines the set of capabilities that support the creation, modification and usage of physical or electronic documents used to capture information within the business cycle. defines the set of capabilities that support the transmission of data, messages and information in multiple formats and protocols. Communication Communication Service Component defines the set of capabilities that support the recruitment and management of personnel. Human Resources Human Resources Service Component Tracking and Workflow defines the set of capabilities for automatic monitoring and routing of documents to the users responsible for working on them to support each step of the business cycle. Tracking and Workflow The Digital Asset Services domain refers to the set of capabilities that support the generation, management and distribution of intellectual capital and electronic media across the business and extended enterprise. This Service Domain consists of 4 Service Types and 25 Components. Digital Asset Services Domain The Digital Asset Services Domain consists of the capabilities that support the generation, management and distribution of intellectual capital and electronic media across the business and extended enterprise. Digital Asset Services Service Type Web Page with Description and/or Documentation Live Web Page Download Web Page defines the capabilities that allow for the approval of interactive programs. Content Review and Approval Payment / Settlement defines the set of capabilities that support the process of accounts payable. Balanced Scorecard defines the set of capabilities that support the listing and analyzing of both positive and negative impacts associated with a decision. Graphing / Charting defines the set of capabilities that support the presentation of information in the form of diagrams or tables. defines the set of capabilities that support selection and retrieval of records organized by shared characteristics in content or context. Classification defines the set of capabilities that support the allocation and re-investment of earned net credit or capital within an organization. Revenue Management defines the set of capabilities that support the interchange of information between multiple systems or applications. Data Exchange Encryption defines the set of capabilities that support the encoding of data for security purposes. defines the set of capabilities that handle telephone sales and/or service to the end customer. Call Center Management Workforce Directory / Locator defines the set of capabilities that support the listing of employees and their whereabouts. defines the set of capabilities that allow for the maintenance and modification of a customer's account information related to their profile. Profile Management Enterprise Application Integration defines the set of capabilities that support the redesigning of disparate information systems into one system that uses a common set of data structures and rules. defines the set of capabilities to allow the monitoring of activities within the business cycle. Process Tracking Property / Asset Management defines the set of capabilities that support the identification, planning and allocation of an organization's physical capital and resources. Portfolio Management defines the set of capabilities that support the administration of a group of investments held by an organization. defines the set of capabilities for collecting, analyzing, and resolving product returns or service cancellations. Returns Management defines the set of capabilities that support the use of elevation, latitude, and longitude coordinates. Mapping / Geospatial / Elevation / GPS defines the set or capabilities that support the means for assignment of employees and assets to sustain or increase an organization's business. Resource Planning and Allocation defines the set of capabilities that support the security and physical well-being of an organization's employees. Health and Safety defines the set of capabilities that support the granting of abilities to users or groups of users of a computer, application or network. Role / Privilege Management Remote Systems Control defines the set of capabilities that support the monitoring, administration and usage of applications and enterprise systems from locations outside of the immediate system environment. Content Authoring defines the capabilities that allow for the creation of tutorials, CBT courseware, Web sites, CD-ROMs and other interactive programs. Self-Service defines the set of capabilities that allow an organization's customers to sign up for a particular service at their own initiative. Asset Transfer, Allocation, and Maintenance defines the set of capabilities that support the movement, assignment, and replacement of assets. Shared Calendaring defines the set of capabilities that allow an entire team as well as individuals to view, add and modify each otherÃÂs schedules, meetings and activities. defines the set of capabilities that are used to plan and control the activities between an organization, its stakeholders and business partners, including third parties that support services to an organizationÃÂs stakeholders Partner Relationship Management Software Development defines the set of capabilities that support the creation of both graphical and process application or system software. defines the set of capabilities that support the design of products with computers. CAD defines the set of capabilities that support the rapid retrieval of documents through a structured numbering construct. Indexing Surveys defines the set of capabilities that are used to collect useful information from an organization's customers. Strategic Planning & Mgmt defines the set of capabilities that support the determination of long-term goals and the identification of the best approach for achieving those goals. defines the set of capabilities that support the representation of the interaction between real-world objects. Simulation Asset Cataloging / Identification defines the set of capabilities that support the listing and specification of available assets. Pattern Matching defines the set of capabilities that support retrieval of records generated from a data source by imputing characteristics based on patterns in the content or context. Invoice / Requisition Tracking and Approval defines the set of capabilities that support the identification of where a shipment or delivery is within the business cycle. Storefront / Shopping Cart defines the set of capabilities that support the online equivalent of the supermarket cart, where orders and merchandise are placed. defines the set of capabilities that facilitate the prediction of sufficient production to meet an organization's sales of a product or service. Demand Forecasting / Mgmt Instrumentation and Testing defines the set of capabilities that support the validation of application or system capabilities and requirements. Configuration Management defines the set of capabilities that control the hardware and software environments, as well as documents of an organization. defines the set of capabilities that support the translation of knowledge from an expert into the knowledge base of an expert system. Knowledge Engineering defines the set of capabilities that support the archiving and storage of large volumes of data. Data Warehouse License Management defines the set of capabilities that support the purchase, upgrade and tracking of legal usage contracts for system software and applications. defines the set of capabilities that support the restoration and stabilization of data sets to a consistent, desired state. Data Recovery Document Classification defines the set of capabilities that support the categorization of documents and artifacts, both electronic and physical. Currency Translation defines the set of capabilities that support the calculations and differences among multiple mediums of exchange. defines the set of capabilities that support the creation and maintenance of relationships between data entities, naming standards and categorization. Information Mapping / Taxonomy Knowledge Discovery defines the set of capabilities that facilitate the identification of useful information from data. defines the set of capabilities that support the enrollment and participation in an organization's compensation and benefits programs. Benefit Management Education / Training defines the set of capabilities that support the active building of employee capacities. records for accuracy. Verification defines the set of capabilities that allow a customer to join a forum,listserv, or mailing list. Subscriptions Workgroup/Groupware defines the set of capabilities that support multiple users working on related tasks. defines the set of capabilities that control and regulate an organization's brand. Syndication Management Customer Feedback defines the set of capabilities that are used to collect, analyze and handle comments and feedback from an organization's customers. Facilities Management defines the set of capabilities that support the construction, management and maintenance of facilities for an organization. Content Publishing and Delivery defines the set of capabilities that allow for the propagation of interactive programs. defines the set of capabilities that support the balance and allocation of memory, usage, disk space and performance on computers and their applications. System Resource Monitoring defines the set of capabilities that support the use of credit cards or electronic funds transfers for payment and collection of products or services. Credit / Charge defines the set of capabilities that support the transmission of memos and messages over a network. Email Structural / Thermal defines the set of capabilities that support the use of data flow and data modeling diagrams for applying systematic analysis of data. defines the set of capabilities that support document and data warehousing and archiving. Library / Storage Resume Management defines the set of capabilities that support the maintenance and administration of one's professional or work experience and qualifications. Personalization defines the set of capabilities to change a user interface and how data is displayed. defines the set of capabilities that support the foretelling of something in advance by the use of data. Predictive defines the set of capabilities for measuring the effectiveness of an organization's financial assets and capital. Performance Management defines the set of capabilities that support the hiring and re-structuring of employees and their roles within an organization. Workforce Acquisition / Optimization Precision / Recall Ranking defines the set of capabilities that support selection and retrieval of records ranked to optimize precision against recall. defines the set of capabilities for the management of externally initiated communication between an organization and its stakeholders. Inbound Correspondence Management Document Library defines the set of capabilities that support the grouping and archiving of files and records on a server. Computer / Telephony Integration defines the set of capabilities that support the connectivity between server hardware, software and telecommunications equipment into a single logical system. defines the set of capabilities for managing the life cycle of a particular claim or investigation within an organization to include creating, routing, tracing, assignment and closing of a case as well as collaboration among case handlers. Case / Issue Management defines the set of capabilities that support the versioning and editing of content and documents. Document Revisions Standardized / Canned defines the set of capabilities that support the use of preconceived or pre-written reports. defines the set of capabilities that support the representation of information in more than one form to include text, audio, graphics, animated graphics and full motion video. Multimedia Online Tutorials defines the set of capabilities that provide an electronic interface to educate and assist customers. defines the set of capabilities that support a subset of a data warehouse for a single department or function within an organization. Data Mart defines the set of capabilities that support the termination or cancellation of documents and artifacts used by an organization and its stakeholders. Document Retirement defines the set of capabilities that support the application of a trade name to a product or service as well as developing an awareness for the name. Brand Management Forms Creation defines the set of capabilities that support the design and generation of electronic or physical forms and templates for use within the business cycle by an organization and its stakeholders. Mathematical defines the set of capabilities that support the use of mathematical functions and algorithms for the analysis of data. defines the set of capabilities that support the claim and ownership of intellectual capital and artifacts belonging to an organization. Digital Rights Management defines the set of capabilities that facilitate collection of data and information. Knowledge Capture defines the set of capabilities for gathering, analyzing and fulfilling the needs and prerequisites of an organization's efforts. Requirements Management Team / Org Management defines the set of capabilities that support the hierarchy structure and identification of employees within the various sub-groups of an organization. defines the set of capabilities that support the continuity of operations for an organization's business through the identification of alternative organization personnel. Contingent Workforce Management Event / News Management defines the set of capabilities that monitor servers, workstations and network devices for routine and non-routine events. Document Review and Approval defines the set of capabilities that support the editing and commendation of documents before releasing them. Retirement Management defines the set of capabilities that support the payment of benefits to retirees. defines the set of capabilities that support the detection of illegal entrance into a computer system. Intrusion Detection Software Distribution defines the set of capabilities that support the propagation, installation and upgrade of written computer programs, applications and components. Business Rule Management defines the set of capabilities for the management of the enterprise processes that support an organization and its policies. Catalog Management defines the set of capabilities that support the listing of available products or services that an organization offers. defines the set of capabilities that support the proficiency of employees in the delivery of an organization's products or services. Skills Management defines the set of capabilities that support the identification and monitoring of activities within an application or system. Audit Trail Capture and Analysis defines the set of capabilities that allow classification of data and information into specific layers or types to support an organization. Categorization Audio Conferencing defines the set of capabilities that support audio communications sessions among people who are geographically dispersed. defines the set of capabilities that support the administration of online groups that share common interests. Community Management defines the set of capabilities that support the identification and hiring of employees for an organization. Recruiting defines the set of capabilities that support the management and reimbursement of costs paid by employees or an organization. Expense Management defines the set of capabilities that support the changing of files from one type of format to another. Document Conversion defines the set of capabilities that involve the administration and determination of employees compensation. Payroll defines the set of capabilities that support the simulating of conditions or activities by performing a set of equations on a set of data. Modeling defines the set of capabilities that allow access to data and information for use by an organization and its stakeholders. Information Retrieval defines the set of capabilities that allow access to data and information in multiple languages. Multi-Lingual Support Career Development and Retention defines the set of capabilities that support the monitoring of performance as well as the professional growth, advancement, and retention of an organization's employees. defines the set of capabilities that allow a customer to be contacted in relation to a subscription or service of interest. Alerts and Notifications defines the set of capabilities that support the examination and verification of records for accuracy. Auditing Financial Reporting defines the set of capabilities that support the structured dissemination of financial data and information in both physical format and electronic media. Data Mining defines the set of capabilities that support the exploring and analyzing of detailed business transactions to uncover patterns and relationships within the business activity and history. Data Integration defines the set of capabilities that support the organization of data from separate data sources into a single source using middleware or application integration as well as the modification of system data models to capture new information within a single system. Sourcing Management defines the set of capabilities that support the supply of goods or services as well as the tracking and analysis of costs for these goods. defines the set of capabilities that support the analysis of information that has been summarized into multidimensional views and hierarchies. OLAP Ordering / Purchasing defines the set of capabilities that allow the placement of request for a product. Meta Data Management defines the set of capabilities that support the maintenance and administration of data that describes data. Customer Analytics defines the set of capabilities that allow for the analysis of an organization's customers as well as the scoring of third party information as it relates to an organizationÃÂs customers. Time Reporting defines the set of capabilities that support the submission, approval and adjustment of an employee's hours. defines the set of capabilities that support the conferencing capability between two or more users on a local area network or the internet. Real Time / Chat Task Management defines the set of capabilities that support a specific undertaking or function assigned to an employee. defines the set of capabilities for the management of internally initiated communication between an organization and its stakeholders. Outbound Correspondence Management Imagery defines the set of capabilities that support the creation of film or electronic images from pictures, paper forms or graphics for static or dynamic use. Decision Support and Planning defines the set of capabilities that support the analyze information and predict the impact of decisions before they are made. Personnel Administration defines the set of capabilities that support the matching between an organizationÃÂs employees and potential opportunities as well as the modification, addition and general upkeep of an organizationÃÂs employee-specific information. Computers / Automation Management defines the set of capabilities that support the identification, upgrade, allocation and replacement of physical devices, including servers and desktops, used to facilitate production and process-driven activities. Forms Modification defines the set of capabilities that support the maintenance of electronic or physical forms, templates and their respective elements and fields. defines the set of capabilities that keep track of people and the related activities of an organization. Contact Management Risk Management defines the set of capabilities that support the identification and probabilities or chances of hazards as they relate to a task, decision or long-term goal. Network Management defines the set of capabilities involved in monitoring and maintaining a communications network in order to diagnose problems, gather statistics and provide general usage. defines the set of capabilities that support video communications sessions among people who are geographically dispersed. Video Conferencing defines the set of capabilities that support the analysis of physical elements using science and technology for investigative and legal purposes. Forensics defines the set of capabilities that control the process for updates or modifications to the existing documents, software or business processes of an organiz